FAQ

Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!
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Last updated: May 2024
1. General Questions
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2. Product Questions
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3. Payment Questions
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4. Shipping Questions
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5. Contact Questions

1. General Questions

What is your return policy?

We want you to be completely satisfied with your purchase, so we accept returns on all items within 14 days of the purchase date. 

How do I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website or you can login to your account for updated order status and tracking. 

Can I cancel or modify my order?

We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.

Do you have a physical store?

Currently, we do not have a physical store. However, we do offer free shipping when you spend a certain amount and free returns, so you can try our products risk-free.

1. Product Questions

What type of wax do you use in your candles? 

All of our candles are made with a all natural soy wax blend. Our candles are paraben and creulty free. 

How do I care for my candle?

When first using your candle, burn it until the whole surface is melted. For an optimal burning and to prevent your candle to smoke or overheat, regularly cut its wick (ideal length of 5mm). If the wick is askewed, gently put it back in the center when wax is still melted, in order for your candle to keep burning homogeneously.

Do you offer other scents? 

Yes, we have created twelve custom scents. We will be doing quarterly drops and releasing three (3) new scents each quarter. Each drop is part of our signature journey. 

3. Payment Questions

What payment methods do you accept?

We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.

Do you offer installment payment options?

Yes, we offer installment payment options for certain purchases. Please check our website or contact our customer service for more information.

Is my payment information secure?

Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.

4. Shipping Questions

How long does shipping take?

Shipping time varies depending on your location and the shipping method you choose. Please refer to our shipping policy for more details.

How much does shipping cost?

Shipping cost depends on your location and the shipping method you choose. Please refer to our shipping policy for more details.

Do you offer free shipping?

Yes, we offer free shipping on orders above a certain amount. Please refer to our shipping policy for more details.

Do you ship to P.O. boxes?

Yes, we ship to P.O. boxes. Please make sure to provide your complete and accurate shipping address to avoid any delays in delivery.

5. Contact Questions

How can I contact customer service?

You can reach our customer service team by emailing contact@bynoon.com or by calling (310) 270-7266. 

What are your business hours?

Our business hours are Monday through Friday from 9:00am to 5:00pm PST. 

How can I provide feedback?

We welcome and value your feedback! You can leave us a message through our contact page on our website, or email us at contact@bynoon.com. 

Do you have a physical address?

Yes, we do have a physical address. Our headquarters is located at 1448 W. Rosecrans Avenue, Gardena, CA 90249. 

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