Please take a look at the sections below to find the answers you’re looking for in regards to our shipping and return policy. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us.
We want you to be completely satisfied with your purchase, so we accept returns on all items within 14 days of the purchase date.
Can I cancel or modify my order?
If you need to modify or cancel your order, please contact our customer service at info@bynoon.com. We'll do our best to accommodate your request.
Do you have a physical store?
Currently, we do not have a physical store, so if you need to return or exchange a product please email info@bynoon.com.
2. Order Processing
How long does it take for my order to ship?
We ship orders Monday - Friday. All orders take 1-2 business days to process and prepare for shipping.
How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website or you can login to your account for updated order status and tracking.
Do you ship on major holidays?
No, we do not ship on major holidays. In fact, just like you, we like to give our team a little breather ever now and then. We are closed on all major holidays.
3. Payment Questions
What payment methods do you accept?
We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.
Do you offer installment payment options?
Yes, we offer installment payment options for certain purchases. Please check our website or contact our customer service for more information.
Is my payment information secure?
Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.
4. Shipping Questions
How long does shipping take?
Shipping time varies depending on your location and the shipping method you choose.
How much does shipping cost?
Shipping cost depends on your location and the shipping method you choose.
Do you offer free shipping?
Yes, we offer free shipping on orders above a certain amount.
Do you ship to P.O. boxes?
Yes, we ship to P.O. boxes. Please make sure to provide your complete and accurate shipping address to avoid any delays in delivery.
5. Contact Questions
How can I contact customer service?
You can reach our customer service team by emailing contact@bynoon.com or by calling (310) 270-7266.
What are your business hours?
Our business hours are Monday through Friday from 9:00am to 5:00pm PST.
How can I provide feedback?
We welcome and value your feedback! You can leave us a message through our contact page on our website, or email us at contact@bynoon.com.
Do you have a physical address?
Yes, we do have a physical address. Our headquarters is located at 1448 W. Rosecrans Avenue, Gardena, CA 90249.
NOON
A luxury line developed to inspire and promote the art of packaging, design, and the power of positive and uplifting messaging.
